Terms and Conditions - House Clearance Elephantandcastle
Welcome to our House Clearance services in Elephant and Castle. These Terms and Conditions govern your use of our services and outline the responsibilities of both our company and our valued clients. By engaging our services, you agree to comply with the following terms.
1. Service Scope
Our house clearance services include the removal of unwanted items from residential properties in Elephant and Castle and the surrounding areas. We handle furniture, appliances, electronics, and general household items. Please note that hazardous materials, such as asbestos or chemicals, are excluded from our services.
1.1. Assessment and Quotation
Prior to commencing any clearance work, we conduct a thorough assessment of the property to evaluate the volume and type of items to be removed. Based on this assessment, we provide a detailed quotation. This quotation is valid for 30 days and may be subject to change if additional items are identified during the clearance process.
2. Booking and Confirmation
To secure our services, clients must provide a confirmed booking date. We recommend booking at least two weeks in advance to ensure availability. Upon confirmation, a booking fee may be required, which will be deducted from the total service cost.
3. Payment Terms
Payment for our house clearance services is due upon completion of the job unless otherwise agreed upon in writing. We accept various payment methods, including cash, credit/debit cards, and bank transfers. Invoices are issued for all services rendered, and clients are expected to settle invoices within 14 days of receipt.
3.1. Additional Charges
Additional charges may apply for items that require special handling, disposal fees, or if the volume of items exceeds the initial assessment. These charges will be communicated to the client before any additional work is undertaken.
4. Client Responsibilities
- Ensure that all items to be cleared are accessible on the agreed-upon date.
- Provide accurate information regarding the types and quantities of items for clearance.
- Obtain any necessary permissions or permits required for the clearance work.
4.1. Prohibited Items
Clients are responsible for removing or securely storing any items that are hazardous, perishable, or contain sensitive information. Our team will not handle items such as:
- Hazardous chemicals and materials
- Perishable food items
- Confidential documents or personal records
5. Liability
We strive to provide exceptional service and handle all items with care. However, clients acknowledge that minor damages may occur during the clearance process. Our liability is limited to the replacement value of the damaged items, up to a maximum of £500. We are not liable for any consequential or indirect losses.
5.1. Insurance
Our company holds comprehensive liability insurance to cover potential damages during the clearance process. Clients are advised to ensure that high-value or irreplaceable items are adequately insured through their own policies.
6. Cancellation Policy
Clients may cancel or reschedule their house clearance appointment by providing at least 48 hours' notice. Cancellations made within 48 hours of the scheduled appointment may incur a cancellation fee equivalent to 20% of the total service cost.
6.1. No-Show Policy
If a client fails to be present at the scheduled appointment time without prior notice, the full service fee will be charged.
7. Data Protection
We are committed to protecting your privacy and ensuring the security of your personal information. All data collected during the booking and clearance process is handled in accordance with the General Data Protection Regulation (GDPR).
7.1. Use of Personal Information
Your personal information is used solely for the purpose of providing and managing our house clearance services. We do not share your information with third parties without your explicit consent, except where required by law.
8. Dispute Resolution
In the event of any disputes arising from our house clearance services, we encourage clients to contact us directly to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to an independent mediator.
8.1. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal actions or proceedings will be subject to the exclusive jurisdiction of the courts in England.
9. Amendments to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
9.1. Effective Date
Any amendments to the Terms and Conditions will take effect immediately upon posting on our official platform, with the effective date clearly indicated.
10. Acceptance of Terms
By engaging our house clearance services, clients acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.
Thank you for choosing our House Clearance services in Elephant and Castle. We are committed to providing you with efficient, reliable, and professional service.